Managing Clients: Success with Internal and External Clients

Whether you are a grant professional currently in the role of consultant or employee you have the responsibility of managing clients – a variety of internal and external stakeholders that are critical to the overall success of the grant seeking process. So how you do you build and manage strong client relationships? How do you identify potential red flags that something in the process needs attention? The #grantchat community had a lively discussion around the topic this week. Here are the highlights from two of the mostly widely discussed questions of the chat.

What steps do you take to build client/vendor/partner relationships?

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We all know though that sometimes despite our best intentions, and following all of our personal best practices related to client management, things don’t always go quite as expected with internal or external clients. Rather than wait to experience all of the red flags on your own, we discussed as a #grantchat community what are some of the red flags we have each experienced. Hopefully by reading about them here, it will help you identify some potential issues before they become big issues!

What are the red flags that a current or potential client is going to be a problem?

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What other situations have you encountered that were read flags in working with a client despite following strong client relationship management practices as outlined in the first question? How have you handled them professionally while keeping relationships and reputations intact? We’d love to hear! Share your stories in the comments section or via social media using the #grantchat hashtag.

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